According to an article published on the CBS website, Challenger, Gray & Christmas, an international executive coaching and relocation firm, recently asked the OpenAI-developed tool, in layman's terms, how many workers it expected to replace. The answer: 4.8 million jobs in the United States alone.
This prediction may further worry employees and policymakers about the potential for chatbots and extended language models (LLMs) such as ChatGPT and DALL-E to replace workers.
For its part, Goldman Sachs estimated in a recent report that 18% of the world's jobs could eventually be eliminated by AI technology and generative artificial intelligence.
ChatGPT is now being used more widely to support workers in a variety of industries, helping them perform tasks that still require human judgment. In fact, for Andrew Challenger, vice president of Challenger, Gray & Christmas, “AI should be seen as a tool to help workers, not as a substitute for their role.”
“Certainly, predictive language models can be used to automate tasks, leaving more time for workers to focus on those that involve higher-level thinking,” Challenger said in a statement.
What jobs can ChatGPT replace?
The firm also asked the artificial intelligence another direct question, “What jobs can ChatGPT replace?” She responded that her capabilities made her better suited for language-centric, repetitive, and predictable roles.
ChatGPT predicted that LLMs could one day replace workers in the following roles:
- Customer service representatives
- Technical Writers
- Translators and interpreters
- Data Entry Clerk
The areas in which ChatGPT is considered best suited for data entry are:
- Data Science
- Machine learning
- Computer Science
- Mathematics and statistics
- Robotics and Automation
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