It seems that karma was not on their side as GoPro is issuing a recall of its Karma Drone which should have made an impact on the market but instead might face direct impact due to power loss.
GoPro’s hopes for the Karma Drone were high as the company was counting on them and their fellow new products to help move along the company.
Following the quarter year reports, the company revealed lower than expected numbers as their revenue and total profit numbers were lowered.
With the release of its new drone and camera products earlier in October and late in the third quarter, GoPro was counting in the new products so as to boost the company’s figures for the fourth quarter.
Still, it would seem that the Karma drone will not be contributing towards higher numbers as the company was forced to issue a recall amidst the various product rumors.
The new product was already facing a tough competition, as the drone market is already mostly dominated by DJI, when rumors started appearing about the drone’s abilities.
Amongst them, most seemed to address the product’s apparent drifting, the possible stability issues, and also Karma’s power drainage.
As of November 8, GoPro officially announced that it would be recalling almost 2,500 of the devices which have been sold since October 23, or as most estimates tend to show, all of the Karma drone units.
The company motivated the decision by stating that a very number of such devices were registered to have faced random power loss whilst operating.
Although no property damages or injuries have as yet been reported, GoPro decided to delay further shipments of the product until the power issue is fully resolved.
Following the statement, GoPro also announced that it would be offering full refunds in exchange for the $799 Karma drone.
The recalled products can be either directly returned to the GoPro company, or they can be sent to the retailer from which they were purchased.
As for the moment, the company will not be offering exchanges of the recalled drone for another, fixed model, the company CEO declared that they are working towards ensuring an easy refund and return process.
Nick Woodman, the GoPro CEO, also stated during the Karma recall press release that the company is in close collaboration relations with the Federal Aviation Administration and the United States Consumer Product Safety Commission.
The aforementioned Woodman also proceeded to apologize in the name of the company for any possible inconveniences caused to its customers and to ensure them that all steps are being followed towards a better, safer product.
As GoPro has decided to recall the Karma drone, the decision will most probably be a setback in the company’s attempts to enter and conquer the drone market.
Image Source: Pixabay