If you buy on Amazon, you probably know its after-sales service, one of the best on the Internet. The platform takes care of product returns, for any reason, up to 30 days after receipt, which is pretty generous. But what if 30 days isn't enough time to make your decision and you want to return an Amazon product after that period? We sought to find out more about this issue in this article.
You have 30 days to change your mind
Most products purchased on Amazon have a 30-day return policy. This period starts from the time you receive the product, not from the date of purchase. This cooling-off period gives you plenty of time to examine the product, try it out and see if it's what you want. However, if after these 30 days you try to return a product via the app or the site, you will find that this option is no longer available.
What if you want to return a product after 30 days?
If you want to return an Amazon product after 30 days, you must contact customer service. To do this, go to your account and select the “Customer Service” option. Then, start a conversation via chat or call and explain your situation. This is where you will need to explain why you want to return the product after the 30 day period. If you need more time to check the product, or if you were unable to take it with you on your travels, be honest with the Amazon operator. Your request will be considered on a case-by-case basis and the answer will depend on who you talk to.
It is important to note that you are not in a position of power, as you have exceeded the 30 day limit. Amazon will decide whether or not your request is accepted. So we recommend that you be upfront and honest, and most importantly, do not lie. If you are courteous and respectful, you will have a better chance of having your request accepted.
At the end of the day, Amazon is known for being incredibly supportive and professional to their customers. If you've been passed the deadline for returning a package, it's worth trying your luck with Amazon customer service.