A new satisfaction study by Consumer Reports has found Publix as the second-best grocery chain in the United States, while the big fame Wal-Mart has been rated the worst by the shoppers.
The shopping chains were ranked in over a dozen categories, ranging from service to price offered to food quality.
The Florida-based Publix was given the highest-possible rating by the customers in five of the mentioned categories, including store-prepared food and bakery products. Publix’s only below-average rating was for the category of number of local products carried by it.
New Jersey-based Wegmans was the only store chain to score above expectations overall.
The bigwig Wal-Mart Supercenters ranked 68, tying for last with A&P and Waldbaum’s. Wal-Mart received the worst possible rating by the customers across six categories, including cleanliness and service. However, it scored above average for price.
Reacting over the survey results, Wal-Mart US CEO Greg Foran told investors, “We want this year to be the year of improving our stores.”
The Fresh Market held the No. 9 spot overall. It was one of only three shopping chains in the US that got the top score for produce and meat. Whole Foods clinched the No. 15 slot.
Here is the list of some of top grocery chain in the US:
No. 2: Publix with an overall rating of 88
No. 6: Costco with an overall rating of 84
No. 9: Fresh Market with an overall rating of 83
No. 15: Whole Foods with an overall rating of 81
No. 37: Piggly Wiggly with an overall rating of 77
No. 45: Target with an overall rating of 75
No. 46: Sam’s Club with an overall rating of 74
No. 54: Winn-Dixie with an overall rating of 72
No. 68: Walmart Supercenter with an overall rating of 64